Terms and Conditions

1. Introduction

Welcome to Blissful Physiotherapy ("we," "our," or "us"). These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our services.

2. Our Services

Blissful Physiotherapy provides physiotherapy and related healthcare services at our locations in Scarborough, Sheffield, Leeds, and Harrogate. Our services include but are not limited to:

• Musculoskeletal Physiotherapy
• Sports Physiotherapy
• Neurological Physiotherapy
• Women's Health Physiotherapy
• Pre & Postoperative Care
• Paediatric Physiotherapy

3. Appointments and Bookings

3.1 Booking Process

Appointments can be booked through our website, by phone, or in person. All appointment requests are subject to availability and confirmation by our staff.

3.2 Cancellation Policy

We require at least 24 hours' notice for appointment cancellations. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the treatment cost.

3.3 Late Arrivals

If you arrive more than 15 minutes late for your appointment, we may need to reschedule your session to avoid disrupting other patients' appointments.

4. Payment Terms

Payment is due at the time of service unless alternative arrangements have been made in advance. We accept:

• Cash
• Credit and Debit Cards
• Bank Transfers
• Insurance (where applicable)

For insurance claims, you are responsible for verifying your coverage and obtaining any necessary pre-authorizations.

5. Professional Conduct and Standards

All our physiotherapists are registered with the Health and Care Professions Council (HCPC) and members of the Chartered Society of Physiotherapy (CSP). We adhere to all professional standards and codes of conduct.

We maintain comprehensive professional indemnity insurance and follow strict hygiene and safety protocols.

6. Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete medical history information
• Inform us of any changes to your health condition
• Follow the treatment plan and home exercise programs as prescribed
• Attend appointments on time
• Provide adequate notice for cancellations
• Treat our staff and other patients with respect

7. Treatment Outcomes

While we strive to provide the best possible care, we cannot guarantee specific treatment outcomes. Individual results may vary based on numerous factors including but not limited to:

• The nature and severity of your condition
• Your adherence to the treatment plan
• Your overall health and lifestyle factors
• External factors beyond our control

8. Limitation of Liability

To the fullest extent permitted by law, Blissful Physiotherapy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.

Our total liability to you for any claims arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Blissful Physiotherapy and protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Data Protection and Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

11. Complaints Procedure

If you have any concerns or complaints about our services, please contact us directly. We are committed to resolving any issues promptly and professionally.

If you are not satisfied with our response, you have the right to contact the Health and Care Professions Council (HCPC) or the Chartered Society of Physiotherapy (CSP).

12. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.