Frequently asked questions

What should I bring to my first appointment?

Please bring any relevant medical records, imaging results (X-rays, MRI scans, etc.), a list of current medications, and your insurance information if applicable. Wear comfortable, loose-fitting clothing that allows easy access to the area being treated.

How long is each physiotherapy session?

Initial assessments typically last 60 minutes, while follow-up treatment sessions are usually 45 minutes. We believe in providing adequate time to thoroughly assess and treat each patient without rushing.

Do I need a referral from my doctor?

No referral is necessary for self-paying patients. However, if you're using private health insurance, some providers may require a GP referral. Please check with your insurance company beforehand.

How many sessions will I need?

The number of sessions varies depending on your condition, severity, and individual response to treatment. During your initial assessment, your physiotherapist will discuss a personalized treatment plan and provide an estimated number of sessions. Most patients see improvement within 4-6 sessions.

Do you accept insurance?

Yes, we work with most major private health insurance providers including Bupa, AXA PPP, Aviva, Vitality Health, and others. We can submit claims directly to your insurer or provide detailed receipts for you to claim reimbursement.

What if I need to cancel my appointment?

We understand that circumstances change. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may incur a cancellation fee.

Is physiotherapy painful?

While some discomfort during treatment is normal, especially when working on injured or tight areas, physiotherapy should not be excessively painful. Our therapists will work within your comfort level and adjust techniques as needed. Communication is key—always let your therapist know if something is too uncomfortable.

Can I exercise between sessions?

Yes! In fact, we encourage it. Your physiotherapist will provide you with a personalized home exercise program designed to complement your in-clinic treatment. Consistent practice of these exercises is crucial for optimal recovery and long-term results.

What's the difference between a physiotherapist and a chiropractor?

While both professions focus on musculoskeletal health, physiotherapists use a broader range of treatment techniques including exercise therapy, manual therapy, education, and electrotherapy. We take a holistic approach, focusing on movement, function, and empowering patients through active rehabilitation.

Do you offer evening and weekend appointments?

Yes! We understand that work and life commitments can make daytime appointments challenging. We offer early morning appointments from 8am, evening appointments until 7pm on weekdays, and Saturday morning appointments at most locations.

How long does a session last?

Initial consultations typically last 60 minutes, while follow-up sessions are 45 minutes.

Do I need a referral?

No referral is needed. You can book directly with us.

How many sessions will I need?

This varies depending on your condition. We'll discuss a treatment plan during your first visit.

When can I return to training?

Return to training depends on your injury severity and progress. We'll guide you through a phased return to sport program.

Do you work with specific sports?

Yes, our therapists have experience with football, rugby, running, tennis, golf, and many other sports.

How soon after stroke should I start therapy?

Rehabilitation should begin as soon as medically stable, often within days of a stroke.

Can physiotherapy help with Parkinson's?

Yes, physiotherapy is essential for managing symptoms, improving mobility, and maintaining independence.

Is treatment painful?

No, treatments are gentle and tailored to your comfort level. We always work within your pain tolerance.

When can I start after giving birth?

You can start gentle exercises immediately, with more intensive therapy after your 6-week check.

Why do pre-operative physiotherapy?

Pre-op therapy strengthens muscles, improves fitness, and prepares you mentally, leading to better outcomes and faster recovery.

How soon after surgery should I start?

Often within 24-48 hours, depending on the surgery type. We'll coordinate with your surgeon.

At what age can children start therapy?

We can work with children from infancy onwards, adapting our approach to their age and needs.

Will my child enjoy the sessions?

Yes! We use play-based therapy to make sessions fun and engaging while achieving therapeutic goals.